PLEASE NOTE: Step2 Direct Australia at their discretion have the right to reject returns outside the 30 day return period (15 day period for Play Houses and Beds), or items which are returned that have been used and not in their original condition (including all original product packaging) Special Order items cannot be returned or refunded, unless faulty.Handling fee is not applicable for damaged/faulty items returned or change of mind exchange For Change Of Mind refunds only a $15 handling fee applies.For damaged / faulty items photos may be requested via email, within 7 days of receipt of goods.All returned products must be unused, unassembled and in their original condition (including all original product packaging).For Play Houses and Beds, we will accept change of mind returns within 15 days of receipt. ![]()
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